Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our Idea: Our vision is to provide a mobile field service solution that harnesses the power of digitization to support on-site employees efficiently and effortlessly, without adding to their workload.

The FLS MOBILE App (FLOW EDITION) goes beyond traditional paper-based methods by offering transparent, paperless call processing, enhancing efficiency throughout the entire service process. This allows your field service team to concentrate on what truly matters – ensuring customer satisfaction.

From sending notifications about the engineer's arrival or delivery updates via text message to enabling live on-route tracking, we minimize customer wait times effectively.

Our dynamic route scheduling system, FLS Real-Time-Scheduling, integrates seamlessly, allowing for maximum agility. This means even same-day and ad-hoc requests can be effortlessly incorporated into the route schedule.

The Next Level: Transferring Fully Digital Workflow Processes to an App – FLS MOBILE FLOW EDITION

Are you currently using BPMN standard for process modeling or considering it for the future? With FLS MOBILE FLOW EDITION, you can easily transfer these processes to your field service app. It provides an intuitive and user-friendly interface tailored to meet the specific needs of your service cases.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set: Our app supports "out of the box" mapping and flexible compilation of workflow processes in the BPMN standard, allowing for quick and compact digitization of processes.

• User and Role Reference: We ensure clear, simple, and self-explanatory guidance, supporting the skill set of the engineer/driver while minimizing error potential during execution.

• Data Transmission: All necessary deployment data, such as customer master data, object data, and material data, can be sent to the engineer’s device, supporting offline, online, and hybrid scenarios.

• GIS Mapping: Integration with mapping systems like Google Maps or individual GEO systems.

• Partner Integration: Easily integrate partners and service providers through link sharing.

• Staff Radar: Engineers can view the locations of nearby colleagues for assistance on calls.

• Push Notifications: Immediate alerts to engineers, especially in emergencies.

• Automated Customer Notification: Customers receive estimated time of arrival (ETA) updates via text message or email, with options for live on-route tracking.

• On-Premise Data Recording: Capture call and feedback data both online and offline.

• Independent Appointment Management: Field engineers can schedule binding appointments, integrated with FLS Real-Time-Scheduling.

• Checklist and Report Management: Record checklists, reports, and updated master data.

• Information Provision: Access to all relevant information including work scope, deadlines, and customer and machine data.

• Real-Time File Exchange: Attach and transfer files in common formats (photos, Word, Excel, PDF) directly to your ERP/CRM system.

• Customizable Reports: Design customer and call reports to suit individual needs.

• Audit-Proof Signatures: Record signatures post-deployment for both customer and engineer.

• Mobile Time Recording: Track activities and absences directly from the mobile app.

• Mobile Materials Management: Manage materials, including van stocktaking, with the ability to book and reorder used materials, track material exchanges between colleagues, manage material groups, locations, storage facilities, and inventory, handle serialized materials, book material movements, and process purchase or restock requests.

For any questions or additional information, feel free to call us at +49 431 239 710 or email us at [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to experience the enhancements!